Manor Park Care Home

“Audits and checks were not robust, which impacted on the quality and safety of the service people received. Whilst most risks were assessed, there was a lack of evidence they were fully reviewed which highlighted the processes for learning lessons and making improvements were not effective. Processes for safeguarding people from abuse and poor care were not always robust. Improvements were required in how medicines were administered and monitored, although most people did receive their medicines as prescribed. There were enough staff to support people safely, and clear recruitment processes were in place. However, staff did not receive the necessary training, support and supervision they required to be able to fulfil their role effectively. Improvements were required to ensure the home was clean and well-maintained.”

“People’s needs were assessed before they started to use the service. There was a consistent staff team who knew people well. There were links with other health and social care professionals, and staff communicated appropriately with relatives and advocates. Staff demonstrated they were kind and caring, although we found some shortfalls which compromised people’s dignity and there was a focus on task-based interactions. There was a lack of meaningful opportunities for activities and community participation.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”