Manor Hall Nursing Home

“We undertook this responsive assessment to check on specific concerns we had received about peoples' safety and well-being, the culture and the management of risk in the service.”

“We did not identify any significant issues during this assessment and the service has retained their rating of Good.”

“People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. The provider had liaised with external health professionals to provide joined up care and treatment for people. This had promoted safe transitions for people moving between different services. People received safe care from a sufficient number of suitably trained staff. Staff managed risks safely, responsively and effectively. The home was clean and well maintained and provided a comfortable and safe environment. People enjoyed their meals and were supported by staff to follow a healthy lifestyle. Staff treated people with kindness and compassion, and there was a positive and friendly culture in the service. Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. The provider had good governance systems in place to ensure any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.”