Manor Farm Residential Home

“Date of assessment: 10 July to 20 August 2025. Manor Farm Residential Home is registered to provide accommodation for up to 20 people requiring assistance with personal care. The service also supports people with dementia. At the time of the inspection, there were 20 people living at the service. We assessed the service due to concerns received about staffing levels, dignity and respect, the management of people’s medicines, and a poor team culture.”

“We observed staffing levels or staffing arrangements did not always meet people’s needs. People did not always have the appropriate documents to ensure their medicines could be managed safely. Some staff did not always treat people with dignity and respect. We identified the service did not have an up-to-date fire risk assessment and there were multiple high-risk actions outstanding from the fire risk assessment undertaken in January 2023. At the time of our inspection, there was a poor culture at the service, where staff felt unsupported, and in some cases told us had previously been subject to bullying and harassment. Staff had not always received an appropriate level of training to meet people’s needs. Governance systems, including auditing, had not always been effective. However, staff had been safely recruited. Care plans were detailed and guided staff how to manage any risks.”