Lucerne House

“CQC does not regulate premises used for Supported Living. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.”

“'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The home followed these principles. The management team had identified some improvements were needed to maximise people's choice, control and independence within the Supported Living services. Improvements had commenced for example people were now supported to manage the ordering, collection and taking of their own medicines, with appropriate support.”

“People were supported to participate in activities of their choice. There were systems to ensure people were protected from the risks of abuse or discrimination. Staff knew people's risks and supported people keeping them safe from injury or harm whilst ensuring they were not subject to any unnecessary restrictions. Staff were recruited safely and there were enough staff to meet people’s needs. Staff received training appropriate to their role. Improvements were needed in relation to the governance of the service and record keeping and work had commenced to make these changes.”