Lound Hall

“Lound Hall is a ‘care home’ providing accommodation for people who require nursing or personal care for up to 30 people. The service provides support to older people and people living with dementia. At the time of inspection there were 22 people using the service. Lound hall is an adapted building accommodating people over 3 floors. Lound Hall was last rated Good (published 16 June 2023). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment was completed following the Care Quality Commission’s (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 6 February 2024. This was an unannounced assessment, which means the provider was not informed that an assessment was to be conducted.”

“During this assessment we looked at 12 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Assessing needs; Delivering evidence-based care and treatment; Consent to care and treatment; Kindness compassion and dignity; Treating people as individuals; Responding to people’s immediate needs; Person centred care; Capable compassionate and inclusive leaders and Governance, management and sustainability.”