Little Oaks Residential Home

“People were supported to have maximum choice and control over their lives. Staff provided support in the least restrictive way possible and in line with people’s best interests.”

“The service was homely and clean throughout. The facilities and equipment met people’s needs, were clean, well-maintained and any risks mitigated.”

“There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.”

“Staff managed medicines well and involved people in planning any changes.”

“The provider had a service improvement plan in place and actions and timescales were updated. Staff told us they liked working at the home, felt supported, listened to and valued.”

“Feedback provided to us about the service was very positive and it was clear staff were extremely caring both from the feedback provided to us and from observations made while we were at the service.”

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