Linden Terrace

“The assessment was carried out in line with CQC methodology, taking into account the length of time the location had been registered.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people were respected, and had equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The service consistently demonstrated practice that reflected the principles of this guidance throughout the assessment. People received the right support through personalised care that promoted autonomy, choice, and access to meaningful activities. Staff adapted communication methods and routines to suit individual needs, enabling people to express themselves and participate fully in daily life. The right care was evident in the exceptionally compassionate and respectful relationships between staff and people, with dignity consistently upheld through sensitive and empowering practices. Staff demonstrated a comprehensive understanding of each person’s preferences and behaviours, enabling them to respond promptly and creatively to minimise distress and enhance wellbeing. Their proactive and person-centred approach consistently delivered care that exceeded expectations and promoted outstanding outcomes for people using the service.”

“The right culture was embedded across the service, with staff and leaders fostering an inclusive, values-led environment that prioritised person-centred care. Teamwork and morale were strong. Staff supported one another and shared a clear commitment to improving people’s lives. They spoke with pride about their roles and the difference they made. This collaborative and values-led approach was central to the service’s success in delivering care that was not only safe and effective, but also exceptionally caring and compassionate.”

“Staff described feeling valued and supported, with access to a dedicated app offering company resources, staff incentives and wellbeing support. This culture of enablement contributed to high staff morale, strong teamwork, and low turnover, which in turn supported consistent and familiar care for people using the service. These findings reflected the principles of the guidance, which emphasised that people received care that was tailored to their needs, delivered by staff who understood and respected their rights, and supported by a culture that enable people to live fulfilling lives with access to their communities.”

“The environment was safe and met people’s needs, with decor supporting person-centred care. Medicines were managed safely, and although minor issues were found with records these were promptly addressed by the registered manager. Staffing levels were sufficient to enable both planned and responsive care with staff described as skilled. Audits were in place and transitioning to a more detailed format to strengthen oversight and support continuous improvement.”