Lee House

“Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Managers made sure people were safeguarded from further risk. There was a clear understanding of the Deprivation of Liberty Safeguards (DoLS) and this was only used when it was in the best interest of people using the service.”

“Staff understood how to reduce safety risks, to keep people safe from injury or harm whilst ensuring people were not subject to any unnecessary restrictions.”

“There were enough staff on duty to support people and meet their needs. Managers undertook robust checks to make sure staff were suitable to be employed and support people. Staff received regular and relevant training to meet people’s needs.”

“Staff made sure people were supported to have choice and control and make decisions about how their care was provided. Staff supported people to be as independent as possible and respected their rights. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to. People’s feedback was used to improve care to reduce any barriers people might experience due to their protected characteristics.”