Larks Leas

“This service supports people aged 65 and over.”

“Key findings We carried out this assessment on 18 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“People and their relatives spoke positively about the care and support provided and told us they felt safe living at the home. Staff spoke highly about the home referring to it as ‘homely’ with comments including, “I think the home does well in being caring to all, having a homely feeling while keeping people safe” and “I feel Larks Leas is a home from home. Larks Leas tries to ensure that all individuals that live here are supported and cared for like a loved one”.”

“People were supported by staff who had the skills and knowledge to support them safely. Staff felt well supported by leaders who were visible, approachable and engaged. Comments from staff included, “The home is well led and supportive. [Manager] is very approachable and supportive at times I have needed it”, “Management are approachable and supportive, you can approach them any time. They are willing to listen and help with any problems to help staff and residents and help you work out solutions to problems” and “I have never hesitated to approach the management should I need to. They are very warm and welcoming to help support where they can and never hesitate to do so. I always feel I am taken seriously and communication is very easy”.”

“Care plans were in place, were person centred and covered key areas of people’s needs and risks. Risks were assessed and people were involved in the process. People’s care plans were regularly reviewed and staff kept up to date with any changes. One staff member said, “All care plans are up to date and relevant to the resident’s needs”. Another said, “Care plans are worked on regularly and appropriately by management and our senior team leader. They are all excellent at their jobs and I believe the care plans reflect that. We are able to do our jobs well because of information availability, relevance and up to date nature”.”

“Staff understood and managed risk while supporting people to take part in activities. One staff member told us, “All staff do their best to encourage residents to join in with activities, the activities staff are both very good and encourage group activities as well as 1 to 1s.” We observed meaningful interactions with staff and people enjoying group and 1 to 1 activities. People were supported by caring and compassionate staff who promoted choices in ways people understood. Staff spoke to and about people with warmth, acknowledged their individuality and respected their dignity. Staff promoted people’s independence to ensure people lived the life they wanted. One staff member said, “Residents are continuously encouraged to be as independent as possible if and where they can. This requires a lot of communication with residents to learn more extensively about them as individuals and how they would like to be supported both in the present and in the future”.”

“There were effective systems in place to safeguard people from abuse and staff demonstrated a good understanding of their responsibility in reporting any concerns. Comments from staff included, “We have had full training on how to report harm or abuse both inside and outside of the organisation”, “I would report concerns to management, if they weren't addressed, I would move up the ladder to higher management and if…”