Langley Haven Care Home

“Langley Haven Care Home is a care home providing personal care to older people and people living with a dementia. It accommodates up to 35 people across 3 floors in one purpose-built building. There were 35 people using the service when we visited.”

“ ”

“The home had a warm and welcoming atmosphere, with unrestricted access for visitors. Staff were consistently kind and caring and actively encouraged people’s independence. People’s nutritional and hydration needs were well met, and staff demonstrated a strong understanding of individuals’ preferences, which was confirmed by both people and their relatives. Risk assessments were in place and were regularly reviewed and updated as needed.”

“ ”

“Robust recruitment processes ensured staff were well-suited to their roles and able to support people safely. Staff had a clear understanding of safeguarding procedures and respected individuals’ choices. Where people lacked capacity to make decisions, support was provided in accordance with the principles of the Mental Capacity Act 2005.”

“ ”

“The management team were highly knowledgeable and fully understood their responsibilities. They had strong quality assurance systems in place to maintain effective oversight of the service.”