Lakeside View Nursing Home

“The assessment initiated on 10 April 2024 was prompted by a review of information we held about this service.”

“We assessed a total of 6 quality statements from the safe, caring and responsive key questions. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. Our overall rating remains good.”

“We found good practice in relation to risk management, staffing levels, safeguarding people from abuse and improper treatment and staff skills, competence and knowledge. We found staff treated people with kindness, dignity and respect.”

“We identified some improvements were needed with the consistent approach to planning peoples end of life care, medicines management and assessing people's capacity in line with the principles of the Mental Capacity Act 2005. The registered manager was responsive to our findings and we were assured with the immediate action taken to improve these areas.”