Kingsway Nursing Home

“Medicines were managed safely. Staffing levels were monitored, though staff gave us mixed feedback on these.”

“People had enough to eat and drink to stay healthy. Staff supported people to access healthcare services to monitor and promote their health and wellbeing. People were supported to make decisions and give informed consent. Staff involved those important to people to take decisions in people’s best interests where they did not have capacity, though records of this were not consistently competed.”

“People were treated kindly by staff who knew them well. Staff treated people as individuals and protected their privacy and dignity. Staff told us they usually felt supported in their roles, and that the registered manager had taken steps to improve this since joining the service.”

“People were supported to access activities, but these did not always reflect people’s interests or help them to avoid social isolation. Staff provided information people could understand. People and those close to them were encouraged to share their views with the service. Staff involved people and those close to them in planning their care and understanding their options around choosing to withdraw or not receive care.”

“The registered manager was visible and supportive, and helped staff develop in their roles. Feedback was sought and was acted on. Staff worked in effective partnership with healthcare partners to monitor and improve people’s health and wellbeing.”

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