Kingsbridge Road

“This was a focused assessment that focused on certain quality statements and not all quality statements were considered as part of this assessment. This assessment took place due to the length of time since the previous rated inspection in 2017.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider demonstrated they were meeting the principles of right support, right care, right culture. People were treated as individuals and able to make choices about their lives.”

“People received was safe, and provided by well-trained, competent, and professional staff. The provider recruited staff appropriately, and people were supported to take acceptable risks in a proactive and encouraging, way that enhanced their quality of life. This meant people’s social isolation was reduced. People’s needs were fully assessed and reviewed before they returned to use the service. People received support from staff who worked well as a team, and provided joined up, integrated care. This included involving external healthcare professionals. The provider enhanced people’s independence and had a holistic approach to care which gave them a better choice regarding how it was delivered. This included the service they received, and control over how they received it. The provider recorded people’s consent to care, and treatment in their care plans, and people were encouraged, and supported to maintain healthy diets. The provider monitored the support provided to enhance and drive improved experiences, and outcomes for people. The service was well led, had good governance, and effective monitoring systems.”