Kingfield Mews

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. We found the service fully applied the principles of the ‘Right Support, Right Care, Right Culture’ guidance.”

“People were supported by staff who were skilled and competent to carry out their roles and responsibilities. Staff were aware of how to keep people safe and risks to people and the environment had been managed. People received their medicines on time and as prescribed. The provider carried out checks on new staff to ensure they were suitable to work. Suitable infection control arrangements were in place. We identified some minor infection control issues which were being addressed. The staff knew people well and were kind and caring. Staff planned and provided care to meet people's needs and to take account of their preferences. People were offered choices around their meals and maintained a well-balanced diet. People received access to health care services when required. Various professionals were in involved in providing healthcare to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Following a recent change in leadership, the newly appointed registered manager was in the process of implementing and embedding a robust clinical governance framework. This was intended to enhance oversight of quality, safety, and service performance across the organisation.”