Kenver House Limited

“This inspection was conducted due to the time since we last inspected the home. The home was previously rated good. At this assessment we looked at all 33 quality statements and provided the home with a new overall rating of good. The registered manager continued to be in post; however, they were currently taking leave. The home had 2 deputy managers who were supporting to cover the registered managers leave. The providers were involved with the home on a day to day basis and supported this assessment. In the assessment report, we therefore refer to the management team. At the time of our assessment 27 people were living at the home.”

“People and their relatives felt the staff provided safe care to people. Sufficient staff helped to meet the needs of people in a timely way. New staff were recruited safely. The environment was clean and well-maintained. Incidents and accidents were investigated and analysed to identify areas for improvement and learn lessons.”

“Staff treated people with kindness and empathy. They helped to promote people’s independence. Staff empowered people to be in control to make choices about how their care was provided. The staff cared for people following a person-centred approach to care. Activities took place within the home and events like Halloween and Christmas were celebrated. People had detailed care plans which provided personalised information about how people wanted to be cared for.”

“Staff were well supported and knew how to raise concerns, if needed. The provider had effective quality assurance systems to ensure issues were identified and resolved quickly”