Kenneth House

“While opportunities for improvement wereidentifiedin relation to aspects of the environment, infection prevention and control, and medicines management, theregisteredmanager responded promptly and tookappropriate actionto address these. Improvements were made, and systems were strengthened to reduce the risk of recurrence.”

“Kenneth Housewasperson-centred where people receivedkind, compassionate and respectful care from a skilled and committed staff team. People,familiesand professionals consistently spoke positively about the quality of care and support provided. Staff knew people well and supported them in a way that respected their individuality, promotedindependenceand enabled them to live meaningful lives within the community.”

“There was a positive culture within the service. Staff felt valued, supported and listened to, and worked well together to provide consistent, high-quality care. Theregisteredmanager was approachable and visible, promoting openness and ensuring people, relatives and staff were involved in decisions about the service. Feedback was actively encouraged and used to make improvements.”

“The provider had effective systems in place to assess people’s needs, plancareand review outcomes, ensuring support remained personalised and responsive. People were supported to access healthcare services andmaintaintheir wellbeing, with good partnership working in place with external professionals. There was a clear focus on learning and continuous improvement, with processes to review incidents, gather feedback and drive positive change.”

“Overall, theproviderdemonstratedmany strengths, including a positive culture,effectiveleadershipandteamwork and a focus on person-centred care. Theprovider deliveredgood qualitycare and was responsive to feedback, with a willingness to improve and develop further.”