Jubilee House

“People were protected and kept safe. The service risk assessed people’s needs and acted when needed. This assessment found there were enough staff with the right skills, qualifications and experience to meet people’s needs. Managers made sure staff received training and regular supervision / appraisals to maintain high-quality care. Staff managed medicines well.”

“People had enough to eat and drink and the food delivered to people was of high quality.”

“The service worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services.”

“The service maintained and supported people’s contact and support from health services. Staff made sure people understood their care and treatment to enable them to give informed consent.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity and the confidentiality of their information.”

“Staff treated people as individuals and supported their preferences. People had choice in their care. A new approach to activities was being undertaken when we carried out this assessment to ensure that everyone had enough stimulating activity in their lives.”

“The service provided some information to people in a format they could understand, but this was being further improved.”

“People could raise concerns, but complaints were rare. The service leadership and the provider supported staff wellbeing and there was a shared vision and culture in the service.”

“The service was not digitally linked to health and social care systems outside the home, including CQC. This made engagement and communication with the health and social care system outside the home more difficult.”

“The service was not well developed to support the needs of people with dementia. Leaders in the home were aware that they needed to further develop their skills and knowledge in dementia care.”