Iden Manor Nursing Home

“We carried out this responsive assessment between 29 September and 16 October due to concerns received about the service, specifically regarding risk management and the quality of care provided to people. Iden Manor Nursing Home provides accommodation and personal/nursing care to up to 51 people. At the time of our visit 50 people were using the service. We spoke with people who use the service, their relatives, staff, and the registered manager. We received feedback from professionals involved in the service. We reviewed people’s care records, staff records and records relating to the management of the service. We observed staff supporting people in communal areas.”

“Risks to people were assessed and managed effectively to reduce harm to them. There were systems and processes in place to safeguard people from the risk of abuse. Incidents and accidents were investigated, and lessons were shared with staff to improve their learning when things went wrong. People’s medicines were administered and managed safely. There were enough suitably skilled and qualified staff including registered nurses available to support people safely. Staff were safely recruited and supported with training to be effective in their roles. Registered nurses received clinical support and supervision and the training to maintain their professional development and ensure their registration remained current.”