Hurstway Care Home

“The management team had effective quality assessments in place to identify and drive improvements. Some minor issues were identified at this inspection regarding the physical environment. However, the provider had systems in place to rapidly respond and make the necessary changes to keep people safe from avoidable harm.”

“People were involved in assessments of their needs which included individual communication styles, personal and health needs. People had enough to eat and drink to stay healthy. It was noted on the first day of the inspection site visit the mealtime experience for people was overstimulating with excessive environmental noise during lunch. However, the provider quickly responded to this and made changes to ensure it was more relaxed.”

“People’s health was monitored to support healthy living. Staff made sure people understood their care to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity. People’s individual needs and health conditions were known by the staff supporting them.”

“People felt empowered to raise concerns and were confident any feedback would be acted on. People were supported by enough staff who had been safely recruited. People received their medicines as prescribed.”

“People were treated with kindness and compassion by a caring staff team. People had their privacy and dignity protected and were treated as individuals. People had choice in their care and were encouraged to maintain relationships with family and friends. The service supported staff wellbeing.”

“The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. People engaged in planning their care and understood options.”

“Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities.”