Hunters Creek Care Home

“Systems were in place to manage risks, safeguard people and monitor incidents. Staff knew how to report concerns and people felt safe. Improvements were needed in how staff supported people who experienced distress and in aspects of the environment. Medicines and infection control were mostly well managed, though some recording and environmental issues remained. Staffing was stable, but staff confidence and availability did not always meet people’s needs.”

“ ”

“People’s needs were assessed and care plans were detailed and focused on health and wellbeing. Staff worked with professionals and used recognised tools to support people’s health. People were supported with eating, drinking and their health needs. Some inconsistencies in records and monitoring were identified, although partnership working was strong.”

“ ”

“Staff were kind and people were treated with compassion. The atmosphere was friendly and feedback about staff was positive. Improvements were needed in privacy, respectful language and ensuring all interactions upheld dignity. Staff knew people well and relationships were positive.”

“ ”

“People were not always supported in a timely or consistent way, particularly when they experienced distress. Person centred care and meaningful engagement were developing but not always consistent. There were positive examples of personalised activities. Systems were in place to respond to complaints and feedback.”

“ ”

“Leaders were knowledgeable, approachable and committed to improvement. Governance systems were in place and becoming more focused on people’s experiences. Staff felt supported and there was an open culture. Improvements were ongoing and not all systems were fully embedded.”