Huguenot Place

“The assessment team consisted of an inspector supported by a British Sign Language (BSL) interpreter. This on-site inspection was unannounced.”

“We looked at all 5 key questions and 33 quality statements during this assessment. Based on the findings of this schemes inaugural CQC assessment we have rated them good overall.”

“Staff and managers understood their responsibilities in safeguarding people from abuse and protecting them from harm. Risks to people were assessed and the provider encouraged positive risk taking. There were robust recruitment checks in place. People received their medicines as prescribed.”

“The provider worked in collaboration with health and social care partners to support people. People’s healthcare needs were met, and they received access to support as required.”

“Staff treated people as individuals and with respect. They supported people to be as independent as possible and upheld their human rights, respecting their diverse needs. People were supported to have choice and control and were able to make decisions about how their care and support was provided.”

“Care plans were person centred and individual to people’s needs. People received equal access to services.”

“There was a positive and open culture in the service in which people and staff were able to contribute.”