Holcroft Grange Residential Care Home

“During this assessment the provider was in breach of regulations in relation to people’s safety and treatment and good governance. The overall rating is requires improvement.”

“People were not always provided with safe care and treatment. Risks to people were not consistently identified and monitored. People’s care plans did not always contain accurate and consistent information.”

“Processes to analyse safety events were not always reliable and robust, meaning correct action taken to prevent further occurrences could be missed. Care monitoring records were poorly completed, so we could not be assured people had received the care they needed at the right time to mitigate risk.”

“Medicines were not always managed safely. For people who were prescribed as and when medicines, protocols to manage these medicines were insufficient.”

“The provider’s governance systems and processes did not always operate effectively. For example, care plans audits did not take place.”

“However, we received positive feedback about the manager who was described as being ‘hands on’ and ‘approachable.’”

“There were a wide range of meaningful activities for people which had a positive impact on their well-being. People’s relatives were able to visit without restriction. The home had a warm and homely atmosphere and people appeared at ease in their surroundings.”

“Both the manager and registered provider were receptive to our feedback and began taking action to remedy the shortfalls we identified at this assessment.”

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