Hilltop

“We undertook this assessment because the service had not been inspected since it was registered in 2023.”

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“The provider had a very clear shared vision, strategy and culture committed to quality, care and respect that enabled the principles of Right Support, Right Care, Right Culture to become a reality for people. There was a strong proactive and positive culture of safety, based on openness, honesty and learning leading to improvement. The provider and staff shared a commitment to safeguarding people and upholding their right to live in dignity, free from neglect and abuse. This was reflected in the strong emphasis amongst staff at all levels on least restrictive practice, positive behavioural support, and preventing the development of a closed culture where abuse and neglect were ignored.”

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“A highly personalised, holistic approach to each person’s care resulted in positive outcomes for them. Managers and staff shared the expectation that thorough monitoring of people’s care, treatment and outcomes could lead to further improvements for people. People’s named key workers passionately advocated for them and set goals and objectives with their circle of support that reflected the life they wanted to live. Staff celebrated people’s achievements and proudly described how people had been supported to develop skills and enhance their lives.”

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“There was an emphasis on people having the best possible health and well-being outcomes to boost their quality of life. Staff worked innovatively and collaboratively towards this with health and social care professionals.”

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“The provider continued to review and plan the service to meet people’s needs. They prioritised safeguarding, appointing two managers as safeguarding leads across their services to oversee ongoing learning and improvements to care arising from safeguarding incidents. They were recruiting more specialist staff such as a recent appointment of a speech and language therapist and a learning disability nurse consultant. This ensured people had prompt and unlimited access to specialist input to further individualise their support.”

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“We have assessed the service against Right Support, Right Care, Right Culture guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”