Hillside Care Home

“We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained information for staff to follow to keep people safe.”

“We identified minor shortfalls in the management of medicines records and in relation to first aid boxes. There were governance systems in place to review the quality of the care provided, however, there were areas of the governance systems which could be improved.”

“There were sufficient staff to meet people’s needs and the environment was clean. People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.”

“Staff understood and supported people to live as independent lives as possible and empowered them to take control. Staff told us their workloads were manageable and they felt supported by the provider. Care records were person-centred and included people’s preferences and needs. Information was available in a format that suited people. The provider understood how barriers to people’s care affected them and were alert to disadvantages. Feedback from healthcare professionals reflected this. The provider worked well with partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and have any concerns addressed.”