Hillcrest Care Home

“Risks to people were well managed, with detailed, person-centred assessments guiding safe care and support. Care planning was detailed, comprehensive and regularly reviewed, ensuring people’s needs, preferences and health conditions were clearly understood and met. Staff worked effectively with external professionals, ensuring continuity of care and timely escalation of concerns.”

“All staff we spoke with enjoyed working at the home. Staff told us they felt valued and were well supported by the provider and managers. There were strong systems for monitoring quality, learning from incidents and embedding improvements. The provider, managers and staff shared a culture of valuing people who lived at the home as individuals. There was commitment to providing caring, inclusive and responsive, person-centred care.”

“The provider and managers had robust systems of audit and oversight in place and worked very closely to ensure effective running of the home. The provider and managers showed a genuine commitment to continuous improvement, learning and development.”