Highfield House Residential Care Home

“We found people were supported by a consistent team of staff who knew them well. Person centred care plans were in place. Staff received relevant training to ensure they were competent within their roles. Managers were visible and promoted a positive culture within the home. Staff understood their safeguarding duties and outlined how to raise concerns internally and externally.”

“Staff worked in harmony and had good links with health and social care professionals. Professionals visited the service regularly. People could see their GP when required.”

“We found some risks were not thoroughly assessed and there were shortfalls in safe medicines management. However, managers were responsive and acted immediately on our feedback throughout the assessment visits.”