Highfield House Nursing Home

“This assessment was prompted in part due to historic concerns raised to CQC and the length of time since the last full comprehensive inspection.”

“We found a breach of legal regulations concerning the governance of the service as the provider did not have effective governance systems in place to ensure people consistently received safe and effective care and treatment. The systems and processes in place failed to ensure people’s records had enough detail. We found a number of examples where people’s care records were incomplete, and did not contain sufficient information for staff to manage people’s specific needs, conditions or risks. We also found issues in relation to safe medicines management and there was a lack of formal involvement of people and relatives in relation to the care they received.”