Henley Lodge

“Staff involved people in the assessment of their needs. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. They monitored people’s health to support healthy living.”

“Staff treated people as individuals and supported their preferences. People had choice in their care and were involved to make decisions about their care. The provider supported staff wellbeing. The service was accessible to people and staff provided them with fair and equal care.”

“Leaders were visible, knowledgeable and supportive, helping staff develop in their roles, and focused in improving the service. Staff felt supported to give feedback and were treated fairly. Staff understood their roles and responsibilities and worked in partnership with other organisations to provide effective care to people.”

“However, improvements were needed in certain areas. There were days where staffing levels were not sufficient and people did not have access to the appropriate staff. Information on people’s mental capacity was not always clearly recorded. Quality assurance checks lacked details in some areas.”