Haywood Oaks Care Home

“People’s needs were not always assessed and recorded accurately. Medicines were not always administered safely. For example, expired medicines were found in use and staff did not record when people had been administered topical medicines such as creams or pain relief gel they were prescribed. Convection heaters throughout the property put people at risk of scalding and equipment used for specific health care needs were not always stored appropriate to ensure infection prevention control risks were mitigated.”

“Staff were not always recruited safely and ongoing checks to ensure staff were suitable to work with vulnerable people were not completed. Records relating to people’s fluid and nutritional intake were not done accurately or consistency. This meant the provider could not evidence that people had enough to eat or drink.”

“Audits and quality monitoring systems used by the management team had failed to identify all the issued found on assessment. Where improvements had been identified actions plan had not been updated to show how changes and improvement had been implemented or monitored.”

“Staff treated people with kindness and dignity. Staff were knowledgeable about to communicate with people in their chosen way, and we observed staff asking people for consent prior to helping them with their care needs. Staff told us the registered manager was approachable and that they received regular supervision and given the opportunity to raise concerns if needed.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”