Hatchmoor Nursing Home

“We have reviewed all of the quality statements at this assessment. At this assessment, we have rated the service.”

“Systems were in place to safeguard people from the risk of abuse. Risks to people’s safety and wellbeing were effectively managed. Staffing levels were sufficient to meet people’s needs, and staff received appropriate training to provide high quality, safe care. Recruitment processes were safe and thorough, and infection prevention measures were well managed.”

“People were actively involved in assessments of their needs. They received person-centred care tailored to their individual needs, including those relating to protected equality characteristics.”

“People’s care and support was regularly reviewed to ensure it was effective and promoted positive outcomes. People were supported to maintain their health and wellbeing and received their medicines as prescribed.”

“Staff ensured people were involved in their care, and supported people to make informed choices. People’s communication needs were well understood, allowing people to make decisions and retain choice and control over their care where possible.”

“People were treated equally and fairly and supported to access care when required. The service was led by an experienced registered manager, and staff were valued and supported with their learning, development, and wellbeing.”

“Concerns raised by people or staff were listened to and acted upon. A culture of learning, inclusivity, and collaborative working supported continuous improvement at the service.”