Hartford Hey
Manorial Road South, Neston, Merseyside, Cheshire, CH64 6US · View on map
Hartford Hey
Hartford Hey
Overview
Key facts
The inspection record
Overall
Good
Report published 6 July 2026
“Date of assessment: 16 April – 13 May 2026. Hartford Hey is a residential care home providing accommodation for up to 28 people. At the time of the assessment, 14 people were living at the home. We carried out an unannounced site visit to the home on 16 April 2026 and a further announced visit on 20 April 2026. The remainder of the assessment was conducted off site.”
“The assessment was prompted due to the home not having been assessed for more than 7 years. We carried out a comprehensive assessment and assessed a total of 34 quality statements from all the key questions we ask, is the service safe, effective, caring, responsive and well-led.”
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“We observed the environment and spoke with people living in the home and staff. We contacted people’s relatives and health and social care professionals who visited the home.”
“We observed a clean, homely environment where staff knew people and cared for them with genuine kindness. There were systems in place to observe and monitor people’s health and wellbeing to ensure the best outcomes for them. The registered manager and staff worked closely with healthcare professionals and people were listened to and treated as individuals. Medicines were managed safely by competent staff. Staff told us they loved working at the home and felt privileged to support people in their care.”
“We observed some areas for improvement within the environment and addressed these with the provider who was receptive to taking action.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Hartford Hey entered the official register.
Rated Good overall
Report published 6 July 2026 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 25 January 2021, not rated
Inspected 13 May 2015, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Hartford Hey registered for?
Hartford Hey is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.
How many Rooms does Hartford Hey have?
There are 28 Single Rooms.
What is Hartford Hey's CQC rating?
Hartford Hey is rated Good by the Care Quality Commission (report published 6 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-110421728.
How many beds does Hartford Hey have?
Hartford Hey is registered for 28 beds.
Who is the registered manager at Hartford Hey?
The registered manager is Miss Bridget Rowland.
When was Hartford Hey last inspected?
The Care Quality Commission published its latest report on Hartford Hey on 6 July 2026.
Where is Hartford Hey located?
Hartford Hey is located in Merseyside, United Kingdom.
When did Hartford Hey register with CQC?
Hartford Hey first registered on 9 December 2010.
How Merseyside compares
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Badges & awards
Information disclaimer. Information regarding Hartford Hey is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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