Hampstead Court Care Home

“This was the first assessment of the service since it was registered with CQC on 11 November 2022. Following this assessment, we have rated the service good.”

“We have identified a breach of regulation in relation to safe care and treatment because there were several aspects of the management of medicines that were not as safe as they could have been. We will request an action plan from the provider for them to tell us about the improvements they intend to make.”

“The service had a competent leadership team that provided clear direction and supported the delivery of care that met the needs of people living there. The registered manager had been in post approximately 6 months at the time of our assessment. They demonstrated the provider’s values and had a clear vision for the future of the home.”

“People were kept safe by capable and supportive care staff, many of whom told us they thought of their role as a real vocation. Staff demonstrated a caring and individual approach to supporting people.”

“The service listened to and acted upon complaints and incidents to continually improve care. They worked well with other professionals involved in people’s care to ensure continuity of care and equity in access.”

“The environment was clean and wellmaintainedwith no hazards.There were well used communal areas forpeopleto socialiseand partake in activities whichtheywere able to access equally.”