Hadleigh Court

“At our last assessment, we rated the service requires improvement. At this assessment, the service remains requires improvement. There was a continued breach of 2 regulations in relation to safe care and treatment and good governance.”

“People’s risk assessments were not always completed correctly based on their individual needs and history, some people’s care plans contained out of date medical information or lacked detail about how to manage risks. Medicines administration systems were not always managed safely and records relating to fluid intake and repositioning were inconsistent. This exposed people to the risk of harm. The provider recognised that care for people living with dementia was not always provided in line with best practice and was taking action to improve this.”

“The service had been through significant change since our last assessment, including changes in management and senior staff. The changes in leadership over a short period of time impacted the quality of oversight and culture of the service.”

“The provider had made some improvements since our last assessment and was no longer in breach of 2 regulations in relation to consent and staffing. The provider had made some improvements to the environment and work was ongoing to ensure all risks were identified and well managed.”

“The provider had a clear plan for improvement and the culture they wanted to create. They were working to understand the needs of people and develop a strategy for the service. At the time of this assessment, the provider was working with the local authority to ensure good continuity of care going forward.”

“Staff gave positive feedback about the changes in the service. One staff member said, “Everyone is pulling in the same direction, and the morale and culture has improved. A lot of it happened quickly, but I think once all the changes are made it will be better here."”