Gwen Walford House

“Date of inspection: 21 22 October 2025. Gwen Walford House is a nursing home which provides nursing and personal care and treatment for disease, disorder and injury (TDDI) for up to 30 people. The service provides support to older and younger people and people living with dementia. It also provides support to people with physical disabilities and sensory impairments. People were supported by staff who had received training and understood how to keep them safe and protect them from avoidable harm. People received their medicines as prescribed, and systems were in place for the safe management, supply and disposal of medicines. We observed there were sufficient staffing levels to meet people’s needs. The environment was safe, well maintained and staff understood the principles of maintaining good infection control. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Accidents and incidents were investigated and shared with the staff team, and actions were taken to learn from these to reduce the risk of reoccurrence. People’s needs were assessed prior to admission to the service, and care plans were reviewed regularly with individuals and relatives. People were supported to maintain their independence and staff ensured their dignity was maintained. Staff demonstrated good knowledge of what people’s care plans entailed and knew about people’s choices and preferences and how they like to be supported. The provider was honest and identified where improvements were needed by personalising some people’s clinical documentation. Strengthening of oversight and governance was in process with the implementation of new auditing processes and additional oversight of governance at a leadership level. Staff told us they were listened to and felt supported.”