Grove Court

“Grove Court continued to provide outstanding care to people, and their loved ones. People were treated with kindness, compassion and involved as partners in their care. Staff demonstrated empathy and understanding of people’s care and social needs. People were given privacy and treated with dignity.”

“People received exceptional person centred care. Activities were tailored to suit the needs of people and were creative and innovative. There was exceptional support for people to maintain their independence and retain choice and control over their daily lives. The provider involved people and their families in developing care which promoted choice and continuity.”

“People were supported to maintain their health and wellbeing and received their medicines as prescribed.”

“Staff were supported and the provider had systems in place to ensure people, staff and others were supported in line with their equality and diversity policy.”

“Staff supported people in the least restrictive way possible and in their best interests. Where people did not have the mental capacity to give consent to care and treatment, staff involved those important to people in making decisions in their best interests.”

“The registered manager took immediate action to improve the recording of care tasks and ensure consistency; the service benefited from a stable and motivated leadership team who were actively committed to ensuring people received excellent care. Staff and leaders demonstrated their commitment to enabling people to achieve good outcomes. The provider encouraged creative ways of delivering equality of experience, outcome and quality of life for people.”