Gracelands Care Home

“The management team and staff worked well together to create a positive culture focused on the people receiving care. Safe recruitment practices were followed. Staff were well supported and appropriately trained. People’s needs were assessed, and care plans and risk assessments were in place which were regularly reviewed and updated.”

“Accidents, incidents and safeguarding concerns were reported promptly. Appropriate action was taken to learn, improve care and minimise any future risks.”

“The principles of the Mental Capacity Act (2005) were understood and implemented. Capacity assessments and best interest decisions were recorded where needed.”

“A quality assurance system was in place which gave robust oversight and supported the management team to identify any areas for development which were quickly acted upon.”

“We have assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make a judgement about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”