Gosberton House Care Home

“The service is a residential and nursing care home providing support adults of all ages living with dementia or a physical disability. At our last inspection we warned the provider that improvements were needed. This assess was to see if improvements had been made. Risks to people had been identified and were reviewed using best practice tools during this assessment process. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained. However, risks had not been fully mitigated until identified during the assessment. Staff managed medicines well . There were enough staff to meet people’s needs and staff were able to tell us about the training they had completed. However, training records had not been kept up to date. Staff worked collaboratively with other healthcare professionals to support people’s needs. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. The provider was starting to implement a learning culture in the home and were encouraging people to raise any concerns so they could be addressed. Audits were in place to monitor the quality of care provided and were beginning to drive improvements. The provider was previously in breach of the legal regulation in relation to person centred care, consent to care, management of risks and medicines, staff training and governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. However, more time was needed to ensure that the changes were embedded into the care provided.”