Glenroyd

“Inspection dates- 16th to 22nd October 2025. The service is a residential care home with nursing providing support to adults over and under 65 years, including those living with dementia and physical disabilities. At the time of the inspection, 64 people were living at the service. Since the previous inspection, significant progress has been made across most areas. There were breaches of regulation at the last inspection in relation to safe care and treatment and staffing, however, these have now been met.”

“People told us they felt safe, respected and involved in their care. Staff were observed to be kind, responsive and compassionate, and care was consistently person-centred. Improvements in staffing levels and reduced agency use contributed to safer and more consistent care delivery. The environment was generally safe and well-maintained, although some areas required refurbishment. Governance systems had improved but remained inconsistent, with gaps in oversight and monitoring that led to missed checks and documentation issues. This resulted in a breach of legal regulation under the well-led key question in relation to governance systems and processes needing improvement. Despite this, leadership was inclusive and transparent, with a strong culture of learning and improvement. Staff felt supported and empowered, and partnerships with external professionals were effective. Overall, the service demonstrated a caring and responsive culture, with committed staff and leadership focused on continuous improvement.”