Glenmoor House Care Home

“This assessment was prompted in part due to concerns raised about the quality of care people received, medicines management, staffing and the management of the service. We found no evidence to support these concerns and the overall rating for the service has remained ‘good’.”

“We spoke with people in residence and their visitors, health care professionals, staff, the manager and the provider. We observed how people were being supported and reviewed records for people’s care, staff, and management records.”

“People’s needs were assessed, managed and kept under review. People received their medicines as prescribed by trained and competent staff. Care plans were personalised and contained up to date guidance for staff to follow. Staff were recruited safely, trained and competent to meet people’s needs. There were enough staff to meet people’s needs and protect them from abuse. Agency staff were used regularly whilst staff recruitment was ongoing. Further supervision was needed to oversee agency staff. There was a positive culture within the home, empowering people and staff to speak up without fear. Governance systems were used effectively to monitor care, identify and address areas for improvement. Management acted on concerns and lessons learnt were shared with the staff team.”