Futures

“The provider liaised with other healthcare professionals to provide continuity of care and treatment, this ensured people had safe transitions and pathways of care if moving between different services. Although the service is not registered to provide nursing care, people had access to clinical services on site which allowed for a range of specialist clinicians and therapists to assist them when needed; this included 24-hour support from an NHS nursing team. Environmental risks were well managed, and safety checks were completed as required. There was an established recruitment process in place and the registered manager ensured there were enough staff to safely support people. Staff completed a variety of training courses and visual competencies prior to starting work, allowing them to deliver care with confidence and developed a range of skills, including supporting people requiring clinical interventions.”

“People received their medicines safely as prescribed. Staff could consult with the clinical services team for advice and guidance on medicines or people’s care. People’s independence was encouraged, and people were supported to make simple decisions about their daily routines.People were assisted to lead full and busy lives with a range of activities and outings being offered. Opportunities to go on holidays with their peers, or families, were facilitated for people, with the required staffing support in place. A quality assurance team provided a high level of oversight, and regularly monitored and evaluated any risks, incidents and accidents. Clear feedback pathways were evident with regular team meetings, and attention was given to learning and improving the service. The home provided regular feedback opportunities for staff and families and acted to implement positive change when necessary. The service promoted a culture of openness and transparency and had a welcoming friendly atmosphere. The provider had all required policies in place, and these had been regularly reviewed.”