Foxton Court

“Staff met people’s needs effectively, offering support with extreme patience and kindness. End of life care was exceptional. People were extremely well supported to remain maintain healthy lives.”

“Medicines were managed safely and in an organised manner. There were enough staff and call bells were responded to within suitable timeframes. The service was clean and tidy. Some flooring required upgrading; this was addressed promptly by the provider, who confirmed replacements had been completed by the end of the assessment, with further enhancements planned. Care plans were regularly reviewed to strengthen the quality and detail of information. There had been no impact on people, but a small number of records reviewed required further update, including updating bed settings. The management team were going to address this.”

“There were quality assurance checks in the service, and it was led by managers who understood people’s needs and promoted an open culture. Concerns could be raised and were addressed. Staff were safely recruited and trained and supported with their wellbeing.”