Forest Care Village Elstree and Borehamwood

“Forest Care Village Elstree and Borehamwood is a care home with nursing. It provides accommodation with nursing or personal care to up to 178 people in one purpose-built premises. Care is organised on three floors comprising of three separate communities, providing general nursing care, care for people living with brain injury or physical disabilities and people living with dementia. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 11 January 2024 and 13 March 2024. We visited the service on 11,23 and 26 January 2024. This was an unannounced assessment. We looked at 13 quality statements: learning culture, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe effective staffing, medicines optimisation, delivering evidence-based care and treatment, kindness, compassion and dignity, independence, choice and control, responding to people’s immediate needs, equity in experiences and outcomes and freedom to speak up. We identified breaches in regulations in relation to medicines management, infection prevention and control, managing risk, consent to care, person centred care, dignity and respect and management oversight. The provider has been responsive in addressing the concerns we raised throughout the site visits.”