Ferrol Lodge

“Ferrol Lodge is a well-established and caring service where a stable and experienced staff team supports people effectively. Staff knew people well, including their individual needs, preferences and risks, and delivered care in a kind, respectful and compassionate way. People and their relatives gave consistently positive feedback about the care provided and the relationships they had developed with staff. During the assessment, we observed a warm, calm and supportive environment.”

“Systems to assess, plan and review care were established and generally effective. Staff worked closely with external professionals, and people’s health and care needs were regularly reviewed and responded to. Arrangements for medicines, infection prevention and risk management supported people to remain safe and maintain stable health outcomes.”

“Leaders were visible within the service and promoted a values-based, person-centred culture. Governance systems provided oversight of risks and day-to-day operations. However, these systems were not always applied consistently. Variation in audit quality, action tracking and longer-term analysis reduced leaders’ ability to demonstrate that improvements were embedded and sustained across the service.”

“Overall, Ferrol Lodge provides good quality care with strong, person-centred foundations. People were safe, supported and treated with kindness and respect. Further development is needed to strengthen governance systems so that improvements are consistently embedded and clearly evidenced over time.  ”