Fern Lodge

“Right support: The model of care and setting maximised people’s choice, control and independence. Information was presented to people in an accessible way. Risks were assessed to help keep people safe whilst maintaining their independence. People were supported to access leisure activities and appointments in the community to support good health outcomes and quality of life.”

“Right care: Staff treated people with kindness and warmth. Staff were supported by leaders, and had access to training and support which helped them to meet people’s needs. Leaders had plans in place to enhance communication and involvement with people and their relatives, to ensure consistently personalised care.”

“Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There was a positive and open culture. Whilst there was strong governance at provider level, some quality assurance systems at location level required improvement. A new manager had recently started at the time of our assessment.”