Fairview

“People felt safe to raise concerns as the provider had a good, open and transparent learning culture. People were protected from the risks of abuse by staff who understood and managed risks. Some areas of the home were not safely maintained including some hot surfaces which were not covered. However, once identified the provider acted to keep people safe from avoidable harm. The home was clean and tidy, and people were protected from communicable illnesses as staff followed effective infection prevention and control practices.”

“People were supported by enough staff with the right skills and experience. People’s medicines were managed safely.”

“People were involved in assessments of their needs. These assessments took account of their communication styles, preferences and aspirations. People understood their care and treatment, and this enabled them to give informed consent. Where a person was not able to consent, staff involved those important to people to make decisions in their best interests.”

“People were treated with kindness by staff who protected their dignity. People were treated as individuals by staff who knew their personal preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff members’ wellbeing was supported by the provider, and they had regular supervision sessions and ongoing access to training.”

“People and relatives knew how to give feedback and were confident the service took it seriously and acted on it.”

“Staff had a shared vision and culture based on listening and learning. The management team were approachable and supportive. Staff felt supported to give feedback and were treated equally, free from bullying. Staff understood their roles and responsibilities.”