EVHM LLP – 5 High Beech Close

“Record keeping in some areas such as minutes of house meetings did not demonstrate actions in relation to suggestions and ideas raised by people. No surveys had been carried out since 2022. The service was moving from paper to electronic recording keeping. The electronic records were not as detailed as the paper records, but staff were working hard to get this up and running fully. Staff knew people well, so this had little impact for people.”

“People were proactively supported to have access to a wide range of educational and leisure activities to meet their diverse needs and wishes. They were encouraged and supported to maintain contacts with family and friends. Through regular key worker and house meetings, everyone was supported to share their views and aspirations. Care was person centred and promoted people’s dignity, privacy and human rights. Staff were skilled in meeting people’s needs, and they responded effectively when people showed signs of distress, anxiety and frustration.”

“There was a positive and open culture where learning was shared to drive continuous improvement. Leaders and staff actively considered the least restrictive options to keep people safe. People were supported by a stable staff team who knew people well and what was important to them. The service learned from incidents and made improvements where needed. Staff sought appropriate professional advice and support when needed to ensure people’s health and wellbeing was maintained. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.”