Elstow Manor

“The service was in the process of making further improvements to some people's care plans to ensure consistency and how they evidenced how they had assessed peoples' mental capacity. We did not find this had impacted people while improvements were underway, and overall, people's care plans contained person-centred information about how they needed to be supported with their health and care needs.”

“People were safeguarded from the risk of abuse. Medicines and risks to people's health and safety were well managed. The environment was safe, clean, and well-presented. Staff were recruited safely, received training relevant to their roles and were supported with their continued professional development. Staff told us they felt valued and able to raise concerns with leaders. When the service had identified changes to people's health and care needs, they worked with external health professionals and sought medical advice appropriately. There was a positive, person-centred, learning culture within the service. A staff member said, “I wanted to give [Registered Manager] time to be able to make an impact. I am so proud of everyone. Everyone is muscling in together to make things better and improve the service I get so much job satisfaction out of it. I have such a range of things I do here, and no two days are the same. I love the variation of the role.””

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