Elmcroft Care Home

“We carried out this inspection to follow up on the enforcement action and breaches of regulation identified at the last inspection and to check if improvements have been made.”

“At the last inspection, the provider was in breach of legal regulations in relation toperson-centred care, safeguarding and governance. Improvements were found at this inspection, and the provider was no longer in breach of regulations.”

“This service has been in Special Measures since September 2024. At this inspection, the provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“At the last inspection a new management team, including a new registered manager and Nominated Individual, had only recently come into post. They had not had time to address the significant improvements required at the service. At this inspection, we found extensive improvements had been made.”

“The management team had oversight of the service and effective governance processes were being implemented. There was a positive culture of continuous improvement and learning. Managers and staff had a shared vision based on listening, learning and trust. Leaders were visible, knowledgeable and supportive.”

“People, relatives and staff were able to raise concerns and managers investigated incidents thoroughly. People were protected and kept safe. There were enough staff available with the right skills and experience to support people safely and in line with their preferences. Managers made sure staff received appropriate training, supervision and support. People’s medicines were managed safely.”

“People were involved in assessments of their needs. Staff reviewed people’s care plans with them, taking account of their individual needs and preferences. Care was based on the latest evidence and good practice. People had enough to eat and drink and staff monitored people’s health and wellbeing. Staff worked collaboratively with all agencies involved in people’s care to promote positive outcomes. Staff made sure people understood their care and sought people’s consent when providing support.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and staff responded to people in a timely way. The provider supported staff wellbeing.”

“Staff understood their roles and responsibilities and felt involved in making decisions about the service. Managers were receptive to feedback, with staff given the time and resources to try new ideas.”