Edenmore Nursing Home

“At this assessment we found the overall rating of the service was Good.”

“Staff understood safeguarding processes and the service management had escalated concerns where required. There were sufficient staff on duty to meet people’s needs and staff were recruited safely. Medicines and infection control processes were safe and there were systems to learn from accidents and incidents.”

“Staff were positive about their employment and spoke highly of the service management and provider level support they received. Staff received an induction, training, supervision and appraisal to meet people’s needs. People’s needs relating to eating and drinking were monitored. The service acted in accordance with the Mental Capacity Act 2005. The service environment was safe and continually monitored.”

“People were cared for respectfully and treated as individuals. Staff communication with people was positive and relatives spoke highly of the service provided. There were systems and processes to ensure the service was responsive to people’s needs.”

“There was a clear vision for the service and there was a clear service and provider level governance system in place to monitor the health, safety and welfare of people using the service. There were systems for people, their relatives and staff to contribute to the running of the service and delivery of care.”