Eden Lodge

“The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s nutrition and hydration needs were met appropriately. Menus were planned around people’s likes and dislikes and people could choose what they wanted to eat and where they wanted to eat it. Members of staff supported people to live healthier lives and, where possible, reduce their future needs for care and support. People’s capacity to consent to care was assessed and recorded in their care plans. Assessments were decision-specific in line with the Mental Capacity Act 2005 Code of Practice.”

“Members of staff were kind and caring. They knew the people they supported. The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The service supported people to make their own choices and live their life as they wanted. We observed people making choices and decisions. The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The staff team told us they felt well supported by the management team and the provider.”

“People’s care plans were person-centred and reflected their likes, dislikes and preferences about care and support. The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. The care environment displayed information in a range of different formats including easy-read and photos. The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Members of staff involved people in decisions about their care and told them what had changed as a result. The registered manager had developed good partnership links with a local arts group to support different ways of engagement and involvement of people who used the service.”

“There was a positive, caring atmosphere in the service. Members of staff were clear about the values of the service and were committed to…”